Returns & Exchanges
At VIORI, we want you to be completely satisfied with your natural hair care experience. If our products don't meet your expectations, you can return or exchange them within 30 days of purchase.
1
Initiate Your Request
Visit our online returns portal and enter your order number and email address to begin the process.
2
Print Your Label
Select the items you wish to return or exchange and print the prepaid shipping label provided by our system.
3
Package Your Items
Securely pack the products in their original packaging to ensure they are protected during transit back to our facility.
4
Receive Your Refund
Once we receive and inspect your return, your refund or exchange will be processed within 5 to 7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing